Terms & Conditions

1.1Nature of our collection

• Our collection features authentic vintage and pre-loved pieces. As with all treasures of time, natural signs of age and gentle wear may be present.
• We only offer items of high quality and good condition. Each piece is carefully serviced, checked, and monitored before reaching you.
• Minor imperfections are inherent to vintage goods and are part of the unique charm and story of each piece.
• Alongside our vintage selection, you may also find like-new pieces. Even so, due to handling and storage, some items may still show light signs of age, which we value as part of their authenticity.

1.2Photos, videos & expectation setting

• Photos/videos are of the actual item (not stock images) and aim to represent the condition as accurately as possible.
• Vintage in Style does not accept disputes based on subjective expectations that were not stated in the listing.

1.3Color / tone perception (no dispute basis)

• We do not accept returns/exchanges due to perceived differences in color/tone (e.g., “color looks different from photos”).
• Color appearance can vary due to lighting, camera settings, screen calibration, and personal perception.
• If you are sensitive to color/tone, please request additional photos/videos before purchasing.

2.1In-house authentication

• All watches are authenticated by our in-house expert prior to sale, based on professional assessment and available information at the time of listing.

2.2Vintage parts & servicing reality

• Over a watch’s lifetime, certain parts may have been replaced during servicing (e.g., crystal, crown, gasket, strap/bracelet). This can be normal for vintage pieces.
• If we identify non-original or replacement parts, we will disclose it whenever detected.

2.3Authenticity guarantee

• We guarantee 100% authenticity of every piece sold by Vintage in Style. If any piece is determined to be counterfeit or fraudulently represented, we will provide a full refund.
• This guarantee has no time limit and is backed by our reputation and commitment to integrity.

2.4WYSIWYG (What You See Is What You Get)

• All photos on our website are of the actual item you will receive. No stock images, no filters, no studio enhancements, no retouching.
• If an item arrives and differs materially from the photos shown at the time of purchase, please contact us within 48 hours with photographic evidence for resolution.

Before confirming your order, please ensure that you have:

• Checked the watch dimensions to confirm a proper fit for your wrist.
• Carefully reviewed all photos/videos provided.
• Read the product description in full.
• Reached out to us if you are unsure about any details. We are always happy to assist and clarify.

3.1Order acceptance

• All orders are subject to availability and our final review. We reserve the right to decline any order at our discretion (e.g., suspected fraud, address verification issues).
• Order confirmation does not constitute final acceptance until payment is fully verified and the item is dispatched.

3.2Pricing

• Prices may change without notice. The price confirmed at the time of purchase is binding.
• We reserve the right to modify prices, limit purchase quantities, or update product availability at any time.

4.1Battery warranty (Quartz watches): 3 months

• For quartz watches, we provide a 3-month battery warranty from the date of delivery, covering battery failure under normal use.

4.2Movement / mechanism warranty

• Due to the nature of vintage watches, we do not provide a movement/mechanism warranty beyond the 7-day inspection period available for deliveries within Singapore and Vietnam (see Return/Exchange Policy).

4.3Water resistance

• Vintage watches are not guaranteed water-resistant, even if the caseback/dial states otherwise. We are not responsible for water-related damage unless explicitly guaranteed in writing and tested at the time of sale.

4.4Leather strap policy (no guarantee)

• We do not guarantee the condition or durability of leather straps, especially if they are original straps from decades ago. Old leather may have inherent aging/damage that is not visible to the naked eye and may deteriorate during wear.
• Strap-related issues (cracking, tearing, peeling, stiffness, odor, etc.) are not covered.

4.5Support for ordering a new leather strap (no warranty)

• If you need a new leather strap, we can support ordering a replacement strap at a preferential price (subject to supplier availability/terms). This is a convenience service. The replacement strap is not covered by any guarantee/warranty policy by Vintage in Style.

5.1Packing standard & condition upon delivery

• We ensure all parcels are securely packed before dispatch and guarantee the watch is in good working condition upon delivery.

5.2Buyer address responsibility

• We are not liable for delays, damages, or losses caused by incomplete or incorrect addresses provided by buyers.

5.3Missing / returned / unclaimed parcels

• If a parcel goes missing or is returned due to inaccurate address details or being left unclaimed, the customer is responsible for any additional delivery charges, and/or any loss incurred.

5.4Evidence recommendation (strongly advised)

• To protect both parties, we strongly recommend recording an unboxing video (continuous, from sealed parcel to item inspection).
• Any claim regarding parcel or item condition must be submitted within 48 hours after delivery, accompanied by clear video and photo evidence. Claims submitted after this window will not be accepted.

6.1Returns within Singapore & Vietnam: 7-day inspection

• For deliveries within Singapore and Vietnam, we offer a 7-day inspection period from the date of delivery.
• If your item encounters a verified mechanical (mechanism) issue within this time, you may request an exchange or return, subject to our verification.
• If your item was described as “in working condition” but does not function as expected, contact us within 7 days and we will assist with the appropriate solution.
• Damage caused by buyer handling, including drops, impacts, water exposure, or any external mishandling, is not covered.

6.2Orders outside Singapore & Vietnam: all sales final

• For deliveries outside Singapore and Vietnam, all sales are final. Due to cross-border operational restrictions (including international shipping logistics, customs clearance, and the practical difficulty of safely returning vintage pieces across borders), we are unable to accept returns, exchanges, or refunds on these orders.
• We strongly encourage buyers outside Singapore and Vietnam to review all photos carefully and reach out with any questions before confirming the purchase. We are happy to provide additional photos, videos, or measurements upon request.

6.3What qualifies as a mechanism issue (examples)

• The watch stops unexpectedly under normal use.
• Abnormal winding or setting functions.
• Abnormal hand movement not caused by external damage.

6.4What is NOT eligible for return/exchange

• Personal reasons or subjective opinions, including change of mind, sizing/fit preference, or perceived dissatisfaction.
• Color/tone perception differences. Color may appear slightly different in person due to lighting conditions, screen calibration, and personal perception. This is not grounds for return.
• Minor signs of wear consistent with vintage condition.
• Normal vintage variance in accuracy.
• Any issue caused by impact, water, misuse, or improper handling.
• Any watch that has been opened, altered, polished, or serviced by a third party.

6.5Return/exchange conditions

Returned/exchanged items must be:

• In the same condition as delivered.
• With all included accessories, documents, gifts (if any), and packaging (if provided).
• Not tampered with, opened, modified, polished, or repaired by third parties.

6.6Verification & resolution

• All mechanism-issue requests are subject to our inspection/verification.
• If approved, the resolution will be either: Exchange (subject to availability), or Return for refund (processed after verification).

6.7Cancellation

• Cancellation requests must be sent immediately via Telegram or email, before dispatch.
• If approved before dispatch: a 10% processing fee applies, deducted from the refund.
• Once the order has been dispatched, cancellation is no longer possible.

6.8Refused, unclaimed, or wrong-address parcels

• Vintage in Style is not responsible if a parcel goes missing, is delayed, or is lost due to: (a) the buyer refusing delivery, (b) the buyer failing to claim the parcel within the courier’s holding period, or (c) the buyer providing an incorrect or incomplete shipping address.
• If a parcel is returned to us due to a wrong address or refused delivery, the buyer is responsible for paying the re-shipping fee if they wish to receive the item.

7.1Service basis

• Vintage in Style products and services are provided on an “as is” and “as available” basis.
• To the maximum extent permitted by law, Vintage in Style shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products.
• Our maximum liability in any claim is capped at the purchase price of the item in question.

7.2Right to refuse / modify

• We reserve the right to refuse any order, limit purchase quantities, or modify prices and product availability at any time without notice.

7.3Dispute resolution

• Any disputes shall be resolved through good-faith negotiation between Vintage in Style and the buyer.